General Terms & Conditions

This document contains comprehensive information on the terms of use of the online shop available at https://herbawave.com/ and the functionalities that users can access through it. Before proceeding to use or order products from it, you must read carefully and familiarise yourself with the conditions described in this document.

Any use of the online store shall be deemed a declaration by the user that he is aware of the existence of these terms and conditions of use and agrees to them.

Section I — General

Art. 1. (1) This online store is managed and administered by:

Name: NETWORK LOGIC Ltd
UIC/BULSTAT: 201139421
Headquarters and registered office: Sofia, Vitosha district, Blvd. 425, Tsar Boris III Street
Address for correspondence: Sofia, Vitosha district, 425, Tsar Boris III Street
Email: contact@herbawave.com

(2) Control bodies:

Name: Consumer Protection Commission
Registered office: Sofia, 1 Vrabcha Str.
Phone: 0700 111 22
Website: https://kzp.bg/

Art. 2. (1) Definitions:

Merchant — the legal entity that is party to the distance purchase agreement and owns the online store;
Contract — the contract concluded remotely between the trader and the customer for the purchase and sale of goods through the online store;
Order — an electronic document representing a communication form sent by the Customer to the Merchant, declaring the desire to conclude a contract;
Customer — any natural person at least 18 years of age, any legal entity, or any other legal entity party to at least one distance purchase contract;
Cart — a section of the site where the user can view the selected and added products;
Selling price — the final price, including VAT and all other taxes and charges;
Delivery time — 1 to 5 working days, which may be extended on weekends and holidays.

Section II — Characteristics of the Online Store

Art. 3. (1) This online shop enables third parties (users) to view offers for the purchase of goods and to conclude purchase contracts remotely. Main functionalities include:

View detailed descriptions, features and images of goods;
Access to current stock and prices;
Sending an order request and concluding a distance purchase contract;
Payment by online payment with debit or credit card;
Communication channels with the Merchant;
View up-to-date news and useful information.

Section III — Steps for Concluding a Distance Purchase Contract

Art. 4. (1) Users have the right to conclude contracts for the purchase and sale of goods by ordering as a guest (without the need for registration).

(2) To create an order request, the following actions are required:

Select one or more available items and add them to your cart by clicking "Buy";
View all products in the cart, their unit price, total price and shipping cost, then click "Complete Order";
Provide delivery details: address, city, postcode, name, email and telephone;
Choose a payment method: Cash on delivery or card payment;
Agree to the terms and conditions and privacy policy, then submit the order.

Art. 5. (1) The distance purchase contract is deemed concluded from receipt of the automatically generated confirmation message.

Art. 6. (1) All prices are in the applicable currency, including VAT and all other taxes unless otherwise stated.

(2) Payment methods:

By credit or debit card (MasterCard, Visa, etc.);
By cash on delivery at the time of receipt from the courier.

Section IV — Rights and Obligations of Users and Customers

Art. 8 Users have the following rights:

Access the online shop to view offers;
Communicate with the Merchant for additional information;
Fill in their data when using a contact form;
Share opinions and suggestions for the better functioning of the online store.

Art. 9 Users have the following obligations:

Use the online store responsibly, following applicable laws;
Not take any unlawful action that could interfere with the operation of the online store;
Not make unauthorised access to the servers and database;
Not copy, modify, reproduce or distribute information without express written permission.

Art. 10 Customers additionally have the right to:

Receive information about the status of their order;
Receive a receipt or invoice;
Exercise their rights under the concluded contract, including the right of complaint and withdrawal.

Art. 11 Customers additionally are obliged to:

Visit a courier's office or be at the specified address on the day of delivery;
Inspect the goods upon receipt;
Notify the Trader immediately of any visible defects or discrepancies;
Pay the price in advance or by cash on delivery;
Unpack the goods carefully to preserve their commercial appearance and original packaging.

Section V — Trader's Rights and Obligations

Art. 12 The trader has the right to:

Send advertisements or commercial messages by electronic means, subject to consent;
Offer goods to make a distance purchase offer;
Receive in advance the price for card payments;
Suspend the supply of certain goods in the event of objective impossibility;
Refuse orders without express notification of reasons;
Store and process personal data with explicit consent;
Use customer reviews and ratings to promote the online store.

Art. 13 The trader is obliged to:

Maintain the online store in good technical condition;
Ensure the rights and legitimate interests of the persons concerned;
Transfer ownership of the goods included in the relevant order;
Notify customers of unavailability within 48 hours;
Inform all parties of changes to terms and conditions, privacy policy, or delivery terms.

Section VI — Delivery Terms

Art. 14. (1) The trader shall arrange delivery within 24 hours from the time of the order, but no later than the first working day following email confirmation.

(2) Customers can choose a freight forwarder and decide whether to receive delivery to an address or a courier office.

(4) The trader shall deliver goods subject to a distance purchase contract throughout the European Union.

Art. 16. (1) Standard delivery time is 1 to 5 business days from receipt of order confirmation.

(2) During promotional campaigns, the delivery period may be extended to 10 working days.

Section VII — Conditions for Return, Refund and Exchange

Art. 18. (1) The trader shall be liable for any lack of conformity of the goods existing at the time of receipt.

Art. 19. (1) Customers who are consumers shall have the right to withdraw from the contract within 14 days from acceptance of the goods, without giving any reason. The withdrawal must be communicated by sending a standard form to the Merchant at the contact email address.

(3) For the right of withdrawal to be valid:

The goods must be in original packaging with all enclosed documents;
The goods must be unused, with integrity intact;
The supporting document (receipt or invoice) must be attached;
The cost of returning the goods must be paid by the customer.

Art. 21. (1) The trader shall reimburse all sums within 14 days from notification of withdrawal, using the same means of payment used by the Customer.

Art. 22 The right of withdrawal shall not apply to:

Sealed goods that have been unsealed after delivery and cannot be returned for hygiene or health protection reasons;
Medicinal products, food supplements, and the like when the package is already open.

Section VIII — Intellectual Property Rights

Art. 23. (1) All content of the online store, including the logo, graphic images, trademarks, texts and multimedia content are the exclusive property of the Merchant.

(3) Any person may download or use the content solely for personal non-commercial purposes, provided such actions do not violate copyright.

Section IX — Responsibility of the Merchant

Art. 25 The risk of loss or damage passes to the Customer when he accepts the goods.

Art. 26 The Merchant shall not be liable for damage in cases of:

Force majeure or circumstances beyond the Merchant's control;
Use of or inability to use the site or errors in content;
Unavailability of a product or inability to access the site;
Goods not meeting the customer's requirements or expectations;
Differences in colours or packaging.

Art. 27. (1) The Merchant shall be liable for:

Failure to arrange delivery within a reasonable time;
Inadequate performance in terms of quantity or quality;
Hidden defects covered by the legal warranty;
Violation of commercial appearance during transport.

(2) The trader's liability shall be limited to the amount of the respective order, unless greater damage is proven in court.

Section X — Amendment and Supplement

Art. 28. (1) These General Terms and Conditions may be amended or supplemented by the Merchant, who is obliged to notify all interested parties. Changes take effect upon notification, publication in the online shop, or express acceptance by the other party.

Section XI — Transitional and Final Provisions

Art. 29. These General Terms and Conditions are in full compliance with Bulgarian legislation. Disputes shall be resolved in a spirit of understanding, and if no agreement is reached, by the competent civil court.

Art. 30. The parties undertake to protect each other's rights and trade secrets.

Art. 32. (1) Neither party may assign its rights or obligations without the express written consent of the other party.

These General Terms and Conditions enter into force as of 24.05.2024.